Our products are made with utmost care and attention, keeping the environment in mind. We have strict quality control measures in place to avoid product defects. We encourage you to shop consciously to minimize our carbon footprint.
Will I get a refund for products that are returned?
We only offer refunds on fulfillment errors. For all other returns, we will issue a credit note for the amount of your purchase valid for use within 45 days. Please note that return requests will be accepted within 7 days from when your order was delivered.
Can I exchange my order?
To request an exchange for your order, the product must be unused and the original tags and packaging must be intact.
Can I exchange my order for a different size?
Any purchase can be exchanged for a different size within 7 days of receiving your order. If your desired size is sold out, we will issue a credit note which will be valid for 45 days. For more information, please WhatsApp or call our customer care number +91-9999125267 or email firstname.lastname@example.org
How do I exchange a defective product?
We take pride in the care we take in our design and quality control process. We have a three step quality control process. Our products are made from natural fibres at upskilling centers in a sustainable and ethical way. Certain product texture effects and inherent characteristics of natural fibres may appear as defects. However, in case you receive a defective product please call our customer care number +91-9999125267 or email email@example.com within 24 hours of receiving your order and someone from our team will be happy to assist you.
How do I request an exchange?
All exchange requests must be made within 7 days of receiving your order. You can WhatsApp or call our customer care number +91-9999125267 or email firstname.lastname@example.org for assistance. To process your request, please have your order number, delivery address and the reason for exchange on hand. Once your request has been processed, a reverse pick-up will be scheduled within 7 days